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Payment & Shipping Info

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Order, Payment & Shipping Info:

  1. What payment methods do you accept?
    Currently, we accept all major credit cards like Visa, Mastercard, American Express, JCB, Diners, etc. You can also order using online check but this may take slightly longer to process.

    If you prefer not to order online, you can always send us a bank draft, international money order and other forms of payment. Please contact us for specific payment instructions. Once we receive your payment, we will ship your order.

    Note: we do not accept telephone order currently.

  2. Do you sell and ship worldwide?
    Yes, we sell and ship globally. And the good news is, it's a fixed flat shipping charge, no matter your shipping address. So go ahead and feel free to order now!

    Note: At this point in time, you can only order our products via this website and not from any retail stores.

  3. How is my order processed?
    Once you place your order, you will receive a confirmation email from Paypal , our authorized online payment provider. We will process your order within 1 to 2 business days (weekend and public holidays excluded). You will then receive a shipping confirmation email.

  4. How do you ship my order?
    All orders are shipped via registered air mail directly from our factory warehouse.

  5. I have placed my order. How soon can I receive it?
    On average, it will take 10 to 12 business days (excluding weekends and public holidays) for your order to reach you.

  6. Where is my order? What is the shipping status?
    While we take every effort to ensure prompt delivery of your order, your patience is much appreciated. In 95% of the time, your order should reach within 10 to 12 business days.

    In rare cases, it may take longer than 12 business days for your order to reach you due to various reasons, such as custom clearance delays, etc. In this instance, please contact us so that we can investigate the matter. But please be patient and contact us only after the 12th business day from the shipment date.
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